Well, I had a list of items to accomplish around the house this week, and today it was Att uverse. Three months ago my neighborhood had AT&T Uverse installed and I wanted to try out the new features. I had cable tv issues with Comcast, and decided to give At&t a shot. Unfortunately, I’m the guinea pig for our neighborhood with ATT Uverse. Well, a lot of promises were made by the sales team and so far I’m thinking I made a poor decision. The Uverse package includes high speed internet and high definition television, as well as telephone. The phone and internet have been flawless. The TV, however, has some serious issues. I have a digital TV and an analog TV, and both have the same issues. ATT Uverse today told me to reboot my receivers and all would be fine. Wrong! Tomorrow a service tech is going to try and fix the problem. Any bets?
1. The sound and video don’t match on several channels. The worst offender is STC The Soundtrack Channel. A good 2-4 second delay on speech and video. Also, HD channels have sound/picture tracking issues at times.
2. Picture freeze. The picture will freeze and lock for 1-2 seconds for hours at a time. What would cause this? It happens on both tv’s.
3. Missing Pixels or Pixelation. This happened with Comcast as well, so I’m not saying it’s a unique ATT Uverse issue. Still annoying as I’m paying $59 a month.
After spending 4 hours on the phone today with ATT Uverse and speaking with at least 10 different support people, something happened. I told them I was going to cancel my account if the tech could not fix my issues tomorrow. Finally, a wonderful and articulate customer service adviser apologized for my 3 months of frustrations, and took action.
1. I received $10 off my internet. Total cost now $29 a month
2. I received $10 off my ATT Uverse cable bill. Total cost now $49
3. I received a credit of $50 from Tier 1 ATT Uverse support due to HD issues.
I was losing my patience after spending 4 hours on the phone today, but I did get some decent discounts off my service. Now I just need the ATT tech guy to fix my cable issues tomorrow. Anyone else having AT&T Uverse problems?
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So far I don’t have any issues with my Uverse perhaps because now they offer better service than last year.
I hope no more problems like this for the next couple of years. This was a year old post and I think somehow it’s worth it. Why, they tried their best to compensate with what happen. Just an opinion…but of course if it happens again..you should think again…
I have having the same issues with their TV services. The picture will freeze every 2 minutes for 10 seconds or so.
Sound problem as well the delay for the sound and for the regular non HD channels I don’t have the freezing problem but after 5 minutes EXACTLY timed it twice the sound quality goes to nothing. Sounds like its coming out of a voice synth.
I am extremely dissapointed with ATT and will not be using their services again. I am having these problems + over 1,500$ in fictitious billing on behalf of their satellite service that I had prior to uverse.
I have continual problems as you have described. The phone and internet are fine when they haven’t cut the wires by accident (which happened when they tried to fix my tv experience, I lost my phone for about a week before they returned). We get serious pixelation, screen freeze, audio not matching picture, and the pay per views rarely finish entirely with out a problem.
We are trying to decide between signing up for DirectTV or AT&T Uverse ( right now have Comcast but are probably going to switch, want more HD options and features not offered by Comcast) I’m reading posts like these which are fairly dated-wondering if there are still lots of issues with UVERSE now that they have supposedly upgraded their systems. (Oct 2010) Anyone have experience with both Direct TV and Uverse and can offer comparisons, or recommendations?? Thanks!
I am unable to get an explanation why our FOX channel 2 is not listed on our Guide. I must manually set future progams for recording. Would like help resolving this problem
Yes!!! My Uverse has been out for 7 days now. Now they are blaming it on the person who installed it 7 months ago saying he set it too high – I have no internet, telephone, or TV and have been fooling with the “outside guy” and the “inside guy” throwing each other under the bus because of union contract issues of not being able to do one another’s jobs. WHAT A MESS. Going to cancel and go back to insight. They need to get a CEO on undercover boss.
Just got uverse 3/3. Got a bill for 2 months for $461. Had a charge on the bill for $55. Have talked to 5 people and getting different answers. Ask to speak to a supervisor. The same girl came on the phone pretending to be a supervisor. Had trouble with the line twice. Each time they charged $55. Thats for a future bill, not on this one. Can get it resolved. They have all these kids answering the phone. I’m hateing it already and just got the service.
Wow! There are a lot of horror stories here. This kind of thing makes me glad to be an employee and subscriber of DISH Network, where I don’t have to deal with that type of thing. Aside from having great customer service, DISH has a lot of other great things going for it as well. Like for one thing when you’re receiving all your entertainment services from a single ‘line’, if one goes down, you lose everything. DISH also has more HD channels than anyone else in the industry and with great offers like HD free for life you end up paying less too.