Fire at The Planet knocks out more than 9,000 servers and 7,500 customers. Including Entrecard and Big Crumbs

by Scott on June 2, 2008

Early on Sunday morning a fire took out the power supply at The Planet data center in Houston, Texas. The forum admins state that no servers were damaged, but due to the fire they have no power. The Planet is working at this moment to restore power and restore the approx 9,000 servers and 7,500 clients who are down. Two website that I utilize were impacted by the fire and have been down all day. Entrecard and Big Crumbs remain down as of 11pm Sunday night. Big Crumbs sent out a notification to it’s members today, notifying us of the outage. The Planet has a forum where admins are updating status periodically. The Planet forum can be found here. I wonder if the 7,500 clients have backup servers and if they diverted traffic during the outage. Unfortunately, Entrecard and Big Crumbs do not have backup servers as they have been offline all day.

Here is an email I received today from Big Crumbs:


Last night, there was an explosion and fire in one of our hosting provider’s data centers. No one was hurt and all is well with our servers, as they are not located in the affected facility.

However, the DNS server that hosts our domain is in the affected facility. This means that while our servers and website are fully operational, your computer can no longer “find” them on the Internet.

Because of the way the Internet works, this outage gradually spread throughout the day, and we were not aware of the problem until late in the day (we did not receive a notice from our provider). Likewise, when the DNS servers come back online, access will take time to reach everyone. Currently, there is no ETA.

We sincerely apologize for the inconvenience and will update you as soon as we have more information.


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{ 2 comments… read them below or add one }

1 Anonymous June 2, 2008 at 7:58 pm

Does this mean the transactions we made will not count for cashback? If that is the case, the fire was surely convinient! At least no one was hurt.

2 Karlonia | Entrecard Fan June 3, 2008 at 11:32 pm

Fortunately, it looks like Entrecard is back up and functioning pretty well now, so it seems that the outage has simply given us a one-day vacation from our dropping routines. For me this was a welcome break because I managed to log in shortly after the site came back online and was able to scoop up some relatively inexpensive advertising deals.

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