Well, I had a list of items to accomplish around the house this week, and today it was Att uverse. Three months ago my neighborhood had AT&T Uverse installed and I wanted to try out the new features. I had cable tv issues with Comcast, and decided to give At&t a shot. Unfortunately, I’m the guinea pig for our neighborhood with ATT Uverse. Well, a lot of promises were made by the sales team and so far I’m thinking I made a poor decision. The Uverse package includes high speed internet and high definition television, as well as telephone. The phone and internet have been flawless. The TV, however, has some serious issues. I have a digital TV and an analog TV, and both have the same issues. ATT Uverse today told me to reboot my receivers and all would be fine. Wrong! Tomorrow a service tech is going to try and fix the problem. Any bets?
1. The sound and video don’t match on several channels. The worst offender is STC The Soundtrack Channel. A good 2-4 second delay on speech and video. Also, HD channels have sound/picture tracking issues at times.
2. Picture freeze. The picture will freeze and lock for 1-2 seconds for hours at a time. What would cause this? It happens on both tv’s.
3. Missing Pixels or Pixelation. This happened with Comcast as well, so I’m not saying it’s a unique ATT Uverse issue. Still annoying as I’m paying $59 a month.
After spending 4 hours on the phone today with ATT Uverse and speaking with at least 10 different support people, something happened. I told them I was going to cancel my account if the tech could not fix my issues tomorrow. Finally, a wonderful and articulate customer service adviser apologized for my 3 months of frustrations, and took action.
1. I received $10 off my internet. Total cost now $29 a month
2. I received $10 off my ATT Uverse cable bill. Total cost now $49
3. I received a credit of $50 from Tier 1 ATT Uverse support due to HD issues.
I was losing my patience after spending 4 hours on the phone today, but I did get some decent discounts off my service. Now I just need the ATT tech guy to fix my cable issues tomorrow. Anyone else having AT&T Uverse problems?
